MissionSide was founded in 2014 with the singular goal of creating and providing superior customer experiences for mission-oriented government and commercial organizations.
MissionSide specializes in the integration of all aspects of customer experience from development of the fundamental customer experience strategy, enabled through user-centric digital products and advanced contact center services, to employment of emerging artificial intelligence-based technologies.
Our team utilizes human-centered design techniques to design, build, and operate these customer experience services with an approach centered on the customer, not the system or process. We continuously identify changing customer preferences using these principles. As new technologies and techniques are advanced, such as artificial intelligence and gaming, we investigate their applicability to and acceptance by the market and implement these technologies into the “mission side” of customer-centric organizations.