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Great experiences meet at the intersection of constituent needs and organizational capabilities

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We take a holistic approach to building strong constituent relationships.


 
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Stakeholder interviews

Materials review

Landscape analysis

Constituent research & insights

Goals & metrics

Technology assessment

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Concept of Operations

Iteration Planning

Feature prioritization

Migration planning

Quality measurement

Technology design and planning

 

 

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CX Design

Creative concepting

Prototyping

 

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Standard operating procedures

Reporting and analytics

User testing

Resourcing

Technology build

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Measurement & Assessment

Innovation workshops