LEADERSHIP

MissionSide was founded by seasoned professionals in the fields of communication and digital strategies; customer experience; development, tuning and implementation of AI and virtual agent type self-help tools; and market-leading contact center management process who recognized the challenges federal agencies faced in finding partners that could offer them a life-cycle digital for their constituent strategy and then deliver it as planned.

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Adam Slagowski
PRESIDENT

Adam Slagowski is the founder and President of MissionSide, LLC. Mr. Slagowski founded MissionSide to support visionary mission-driven leaders in implementing simple and effective customer experiences for users. Prior to starting MissionSide, in 1999, he joined iQ2 to ride the wave of Fortune 500 companies consolidating customer information and interactions into Customer Relationship Management (CRM) systems. During his time at iQ2, Adam was fortunate to be instrumental in the implementation of some of the largest CRM deployments up to that time including Clarify CRM at Intermedia Digex, the global rollout of Clarify CRM at Silicon Graphics (SGI), and Clarify CRM at Comcast. Following iQ2, in 2005, Adam joined another startup, Attevo, Inc to bring Accela digital citizen self-service, municipal permit issuance automation, and wireless building code inspection tools to the City of Cleveland, OH. Under Adam’s leadership, Cleveland became the first major city to roll-out a wireless building code inspection system, nearly a decade before widespread municipal adoption of mobile wireless technologies.

After being on the road for 5 years, Adam moved on to General Dynamics Information Technology, a leader in contact center, citizen self-service, and CRM implementations for the Federal Government. During his tenure there, he specialized in rescuing troubled projects such as the effort to rebuild the entire 8-site 1-800-MEDICARE contact center infrastructure in a 90-day period according to the then-new FISMA, FIPS, and NIST security standards in response to a cure notice from CMS. This successful effort effectively stopped an early recompete of the program and increased the program award fee from 18% to 98%. After this effort Adam put his program management, contact center infrastructure, and operational knowledge to work as the 2010 Census as the telephone operations lead. As Director of Operations, Mr. Slagowski established a 6,000-person contact center operation that achieved 98.9% quality and a 100% award fee score as well as a promotion to Vice President. In 2012 Adam saw the opportunities presented by the President’s Digital Government Initiative and reached out to the leading global digital advertising agency, HUGE with the goal of bringing world-class digital experiences to government and non-profit mission driven organizations. At HUGE, Adam led major digital experience transformation initiatives at the U.S. Department of Energy, National Highway Traffic Safety Administration, and the U.S. Department of Education Office of Federal Student Aid. After growing HUGE from nothing to $13M in annual revenue, Mr. Slagowski once again decided to capitalize on the opportunity presented by the 2020 Census to launch MissionSide and build it into a sustainable leader in government and commercial customer experience strategy and product development.

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Chad Thyes
vice president of operations

Chad is the head of operations for MissionSide, providing oversight of program delivery and implementations across the spectrum of clients. His focus is deploying repeatable strategies that improve the customer experience and improve efficiency across all interactions. 
 
Chad is a customer engagement leader with more than 19 years progressive responsibility in business transformation. His experience encompasses large scale contact center operations and optimization, program implementation, strategic consulting, continuous improvement, and performance analytics. He is a highly-skilled leader with over a decade of experience executing, leading, and supporting mission critical programs.
 
Chad has supported business process outsourcing and multi-channel customer engagement for the Adventist Healthcare system, Centers for Medicare & Medicaid Services, Centers for Disease Control, General Services Administration, Federal Trade Commission, United States Citizen and Immigration Services, Consumer Financial Protection Bureau, and Office of Personnel Management, Department of Transportation.

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MarK Cutler
Vice President / chief Financial Officer

As the Vice President and Chief Financial Officer (CFO) of MissionSide, Mark Cutler oversees all financial activities of the company. Mark brings over 30 years of Government finance and contractual experience to MissionSide. This broad base of experience facilitates the development of operational strategies based on financial and accounting information, analysis, and the implementation of strategic goals and direction.

Mark has a long, successful track record of developing new business and providing solid and proven financial leadership. Prior to Missionside Mark has held senior positions at General Dynamics Information Technology, Lockheed, and Rockwell Collins. He has lead the pricing and finance efforts on over $4 Billion dollars of captured business in the past 5 years.

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Robin jenkins
Vice president for business development

Robin is the head of business development for MissionSide where she creates durable relationships with clients and partners by developing a deep and broad understanding their current client engagement and interaction needs, and anticipating future needs based on their business goals and market trends. 

She has over 38 years of experience in directly managing customer facing operations as well as working consultatively with clients and partners to meet their own customer engagement and interaction goals. 

Her previous experience includes Vice President Financial Services, Education, Energy & Agriculture at GDIT, Executive Director of National Sales for Nelnet, President Education Securities at SallieMae, and Senior Investment Banking Director for Jackson Securities..

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Marc Hillman
Vice President of analytics

With over 24 years of experience in contact center operations, Marc has expertise in capacity planning, budget development and management, vendor management, client relations, quality assurance, operations training and performance data analysis.  He has improved contact center efficiency while consistently achieving financial and operational targets and developed strong, interdepartmental relationships to improve contact center enterprise performance. 

His previous experience includes Senior Director of Workforce Management at Blackboard Student Services, Director of Workforce Management at Vangent (now General Dynamics IT) for the 2010 U.S. Census, associate contact center consultant at Booz Allen Hamilton, Manager of Contact Volume Forecasting at America Online and Manager of Workforce Management at Prometric.