MissionSide was created to provide Federal agencies with a menu of life-cycle communication, marketing, and multi-channel digital strategies and delivery solutions to address the specific needs of the constituents utilizing their programs.
MissionSide strives for outcomes that create consistent, successful and efficient constituent messaging and customer interactions for Agency programs through the customization of AI-based digital technologies and tools, and advanced contact center operational management process.
CHALLENGES WE SOLVE
MissionSide assists Federal Agencies insure that their direct interactions with constituents, whether through marketing campaigns, human-staffed contact centers, or self-help tools, are consistent with a larger agency communication and customer digital strategies that:
(1) Provide consistent and culturally-sensitive messaging across all programs and interaction channels;
(2) Evolve from providing basic transaction commodity services (e.g. scripted agent responses) to operational value-added services (e.g. improved voice and sentiment analysis, natural language self-help and chat bots) and continue to evolve as a critical component of an Agency’s enterprise-wide communication strategy (e.g. integrating AI based self-help tools and digital strategies into the Agency’s enterprise -wide communication program);
(3) Are delivered the most cost-efficient manner possible;
(4) Continue to evolve as changes occur in technology advances, constituent communication channel preferences, and agency appetites, budgets, and timelines.